Driving profitable ecommerce growth for Knoops through seasonally-led performance marketing Campaigns

Challenge

Following strong 2024 sales across 13 UK locations, Knoops wanted to scale their online sales in 2025. Known for their expertly crafted chocolate drinks, this growing UK brand wanted their loyal customer base to be able to enjoy drinks at home, not just in store.

Activation

We refined the digital marketing strategy which had worked well for them in 2024, focusing particularly on the challenge of fluctuating seasonal demand. 

We met this challenge by utilising data to target the right audiences at the right time. This required nimble adjustments to campaigns and messaging season-by-season, particularly for London-based customers.

We tested new paid advertising optimisations continuously to drive strong revenue growth without compromising Return on Ad Spend. 

Impact

Strong growth year-on-year without compromising profitability. The digital strategy delivered sales and improved efficiency. We proved that seasonal demand didn’t need to be a constraint. Premium products can scale sustainably, even during off-peak months.
 

 



Paid Social and Paid Search strategy delivered by PinPoint Media, part of PrettyGreen Group. Learn more about this case study here.

  20.35%
increase in Return on Ad Spend vs 2024
 6.24%
decrease in Cost per Acquisition
 36.85%
year-on-year revenue growth in November 2025
 Sustained online revenue growth for premium chocolate drinks across the UK
A stylish wooden pedestal displays four creamy white cubes of chocolate, exuding an inviting, melt-in-your-mouth allure. The smooth, matte texture of the cubes contrasts elegantly with the minimalist pedestal, enhanced by soft natural light that accentuates their delicate appearance.
Three stylish cylindrical containers of KNOOPS hot chocolate sit on a light wooden table. The containers are crafted from eco-friendly brown and cream paper, labelled with elegant percentages: 34%, 54%, and 28%. A warm, glowing fireplace flickers softly in the blurred background.
A vibrant promotional image featuring a person, hands clutching multiple cylindrical packaging of chocolate mixes in earthy tones, showcasing percentages for cocoa content. They wear a striking red fluffy coat, contrasting against a glittery background that sparkles under atmospheric lighting, enhancing the dynamic mood.

Certified Platform Partners

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The TikTok logo features a modern, playful design with bold colours. A stylised musical note seamlessly integrates into a vibrant 'T,' set against a dark background. The logo embodies a youthful spirit, fusion of creativity and technology, inviting engagement and exploration.
A digital badge featuring the Google logo in vibrant blue, yellow, green, and red hues, prominently displayed beside the words "Google Partner" in a modern sans-serif font. Below, the text "PREMIER 2025" complements the design, all set against a crisp white background, projecting a sense of prestige and innovation.

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